Shipping policy

Last Updated: 19-01-2026

This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to offer a clear and reliable delivery experience.

1. Shipping Costs

Standard shipping within the UK is free on all orders.
There are no additional handling fees at checkout.

2. Shipping Origin

Orders are shipped from our fulfilment location in the Netherlands.

3. Shipping Partners

To ensure reliable and timely delivery, we work with trusted international and local delivery services.

Orders may be delivered by carriers such as:

Royal Mail
DHL
UPS
FedEx
DPD
or other local delivery partners depending on destination and logistics availability.

The carrier used may vary depending on order size, destination, and operational availability.

4. Processing & Delivery Times

Processing time: 1–2 business days
Estimated delivery time: 3–5 business days after dispatch
Order cut-off time: 12:00 PM (GMT), London time

Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window.

You will receive a tracking link by email once your order has been dispatched.

5. Customs & Import Fees

All UK orders are shipped Delivered Duty Paid (DDP).
The price you see at checkout is the final price you pay.
No additional customs charges, import duties, or handling fees will be requested upon delivery.

6. Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

7. Order Cancellations

You may cancel your order before it has been dispatched.
Once shipped, cancellations are no longer possible.
You may still return the items under our Refund Policy.

8. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us:

E-mail: info@wexford-london.com
Phone: +447311133851

For damaged parcels, please include photos so we can resolve the issue quickly.

9. Customer Support

Customer Service Hours: Monday–Friday, 09:00–17:00 GMT +0
E-mail: info@wexford-london.com
Phone: +447311133851

Customer service is based in the Netherlands and provides dedicated English support for the United Kingdom customers. We respond to all inquiries within 24 hours on business days.

You can visit our contact page here